Customer Care: As a leading BPO service provider in India, our inbound and outbound solutions ensure complete customer care and support to boost customer satisfaction scores and retention numbers. Our tested inbound call centre services promise superior personalised experiences to all your customers.

Technical Support: Our BPO services in India assist enterprises with technical support and troubleshoot of issues from remote locations to ensure peak performance of your IT systems at all times. Moreover, our team would even train your employees on effective usage of the IT architecture.

Chat & Email: NextGen BPO service provider in Navi Mumbai offers customer support solutions across all your touchpoints, including chat and email. Our night-shift call centre representatives take charge of handling customer queries over live chat and route them to the right agent and channel.

Lead Generation: Our BPO services in India assist in generating high-quality and marketable leads for your sales funnel to ensure consistent business growth and development. As a top BPO service provider in India, we have experience with assisting several enterprises in generating high-conversion and low-cost leads to convert into customers.

Back Office: Need help completing your back office tasks? Our BPO solutions services in India experts can help you with automating and effectively managing back-office operations to save time on tedious operations, boost operational efficiency, and cut business costs.

Finance & Accounting: Our leading BPO service provider in Navi Mumbai services can help you manage all your finances and accounts for payrolls, vendor payments, and other contracts for banking, capital markets, and insurance companies.

Data Entry: Looking for the best data entry BPO services in India? We guarantee the affordability and superior quality data entry services. Our night-shift call centre employees handle all sorts of projects and can deliver high output within the stipulated time interval.

Process Analytics: Our BPO solutions services in India help you analyse the right metrics to identify the underlying opportunities and business challenges. Our innovative BPO services in India help collect insights about your current processes to pinpoint issues and bottlenecks and help you solve them.

Market Research & Surveys: Our leading inbound and outbound call centre services help in successful execution of market surveys. Our night-shift call centre representatives collect all the necessary information to derive actionable insights and assist it product and service innovation.

Quality Audits: Our superior class BPO services in India comprises of effective and cost-efficient auditing and compliance solutions to supplement your internal and corporate functions. We can help you with fulfilling your auditing and compliance protocols to prevent any fines and ensure industry-level operational standards.

Business Consulting: As a trusted BPO service provider in India, we offer top-notch business consulting solutions that involves competitor research, market study, current business positioning, trends, and customer behaviours to provide the best-fit solution for your business.

Frequently asked questions (FAQs)

What is a BPO and How does it Work?

A BPO or a business process outsourcing firm helps provide successfully delivered knowledge, market, and product-based services to global enterprises. They hold a promising opportunity to embed deeper in the market with their complete portfolio of services. Leading BPO solutions and services in India offer custom and value-driven outsourcing solutions to accelerate enterprise growth and overcome the issues surrounding resource ability. Usually, enterprise owners in developed countries outsource operations to developing countries like India owing to ample talent skills, lower labor costs, high process efficiency, and definite success.

Why Choose NextGen for BPO Solutions Services in India?

NextGen is a trusted BPO service provider in India for several global businesses. Over the past few years, our team has assisted many enterprises with their innovative, repetitive, and engineering tasks over our wide arcade of services. A few reasons why NextGen is the best BPO service provider in Navi Mumbai are:

• Strategic domain knowledge in diverse industrial feud
• More than decade-long experience in serving global customers
• Excellence in executing short-term and long-term projects as per your tailored requirements
• Technology-driven to help serve your customers across the seas
• Strict adherence to high-quality standards and quick turnaround time
• Our outsourcing 5-step process ensures successful delivery

What is Meant by IT Support Services?

Our BPO services in India include IT support solutions along with tools, processes, methodologies, and devices. Our BPO solutions services in India ensure the consistent functioning of your business functions- remote and on-site while maintaining high quality and strict security compliances. Depending on the IT support solutions you are looking for, we offer a different tier of support tailored to your organization.

What do you understand by the Voice Process and Web-Chat Process?

As a leading BPO service provider in India, we offer voice and web chat processes. Our night-shift call center professionals communicate with customers via live chat on the website. In the case of the voice process, our trusted outbound call center services contact leads, prospects, and customers over the phone for market research, survey, and product/service reviews.

Does NextGen have Night Shift jobs for BPO services?

As a leading BPO service provider in India, our call center setup consists of day and night shifts to serve clients across time zones with quality, consistent, and timely services. Our tried-and-tested model is recognized as a long-term competitive solution for success.

Why do you think this Industry is Right for you?

NextGen is one of the best BPO service providers in Navi Mumbai because we possess experience in serving clients across industrial genres with our outbound and inbound call center services. Typical business functions our clients outsource are Finance, Human Resources, IT Supply Chain Management, Marketing, Shared Services, and Data Analytics. Additionally, other business functions that enterprises lack the in-house talent for or the cost to acquire such professionals deemed to be expensive are outsourced to our team of BPO solutions and services in India.